Conditions of Use


Please read carefully prior to placing an order as you will be required to tick and agree to these terms during the checkout procedure.

Minimum Order: To maintain wholesale prices all order totals must be a minimum value of $30 (including shipping fee). Customers can purchase any individual items to make up an order total of $30.
 
 
Delivery Charges: Delivery options are available and prices are displayed prior to checkout. We reserve the right to upgrade any shipping method as and when we feel necessary and without any prior notice. A signature may be required upon delivery.
 
All international orders placed  will be shipped by International signed for airmail or another recognised postal method. Charges for International orders are based solely on the weight of the goods and are calculated and displayed during the checkout procedure, prior to making payment. PLEASE NOTE - The seller will not accept any responsibility whatsoever for lost/delayed/missing International parcels, but upon request will provide the buyer with proof of postage.
 
Other General Important Information:
  • In the unlikely event that we are unable to supply an ordered item then a similar alternative item will be provided
  • IMPORTANT: For orders involving drop ship and non-stock items please refer below to section 6 of these wholesale terms and conditions
 
1. Dispatch Time
  • Delivery typically takes 2 to 3 working days
  • We use Royal Mail to deliver orders, however, we reserve the right to use other courier/delivery companies from time to time

The seller always aims to dispatch orders promptly, but as a general guideline the following time scales apply:

  • Orders made between a Sunday 3pm and Friday 12pm will be dispatched within 24 hours after the order has been processed
  • Orders made between a Friday 12pm and and Sunday 3pm will be dispatched on the following Monday
  • When a public/bank holiday disrupts postage then orders will be posted on the next available working day
  • IMPORTANT: For drop ship or non-stock ordered items please refer below to section 6 of these terms and conditions
 
2. Delivery 
  • The buyer is responsible for taking delivery of the order at the address he/she specified
  • If the seller has to redeliver the order due to non-delivery, the buyer is liable to pay any postage costs
  • In the event of a delivery taking longer than expected, the seller is not liable for any losses, costs or expenses incurred by the buyer
 
3. Cancellation/Returns
  • IMPORTANT: For drop ship or non-stock ordered items please refer below to section 6 of these terms and conditions
  • To cancel an order the buyer must contact the seller within 24 hours after placing the order, either by email or telephone
  • In compliance with distance selling regulations the buyer has 7 days (cooling off period) to cancel their order from the day they receive it. In cases when a refund is requested within this period for any undamaged or non-defective goods then the seller may charge the buyer a 20% re-stocking fee. The buyer is then responsible for ensuring the safe return of goods and for any return postage costs. The re-stocking fee is for the total amount of the goods purchased and the sellers outward postage costs shall not be refunded
  • It is solely at the sellers discretion whether to accept returns outside of the 7 day cooling off period
  • Upon receipt of an order the buyer must immediately check all goods and if there are any damaged or missing goods then they must be reported to the seller within 24 hours, either by email or telephone. The seller will not accept liability after 24 hours has elapsed
  • No goods should be returned by the buyer without prior acceptance from the seller
  • Items must be returned with their original packaging and in the condition they were received. Please be aware that the seller is solely responsible for the safe return of any goods
  • The buyer shall be entitled to a refund of any return postage costs or credit from the seller, if the seller has instructed the buyer to return the items because they are deemed to be damaged or defective. In any other cases then the buyer is fully responsible for all postage costs
  • Please note that most costume jewellery is silver or gold plated and can sometimes taint over time or in certain environments
  • We regret that due to hygiene regulations we are unable to accept returns on any pierced earrings or jewellery sets that contain pierced earrings, other than damaged or defective goods
  • Sale items and promotion items are non-refundable. In cases when a refund is requested in accordance with all of the rules on this page, then a credit code/gift voucher code to the value of the goods will be issued to the buyer via email
 
4. Exchanges
 
Under no circumstances is the seller under any obligation to accept a request to exchange any item/s from the buyer. In cases when the seller does accept an exchange request from the buyer, then the seller is entitled to seek payment for any additional postage costs before the release of exchanged goods.
 
5. Liability
 
An order shall only be deemed to be missing or late if the buyer has not received the goods 30 working days after the order was placed. At this point he/she should inform the seller within a further 3 days by telephone or email, otherwise the seller will not accept liability.
  • In cases when an order has been deemed missing or delivery is late then the seller will open an investigation with the relevant postal authority. 
  • If the relevant postal authority confirms the parcel as late then the seller will keep the buyer up to date as to the whereabouts of his/her parcel, and liaise with the postal authority on the buyers behalf
  • If the relevant postal authority has confirmed a parcel is missing then the seller will refund all monies to the buyer within 3 days of such notification. For drop-ship orders please see separate rules at bottom of page
  • The seller will not accept any responsibility whatsoever for missing or delayed International orders but will provide the buyer with proof of postage upon request
  • The seller accepts no liability for any claims of loss of earnings incurred by the seller for delayed, damaged, incorrect or missing orders
 
6. Important Terms & Conditions For Drop Ship & Non Stock Ordered Items
 
The following rules apply to all orders that include drop ship and non-stock items as described within the product listings. Items that are drop ship or non-stock items will be clearly identifiable within their own product description. Drop ship and non-stock items are items that are unavailable for immediate dispatch and require either customised manufacturing and/or dispatch from an overseas manufacturer/supplier. Non-stock items are customised products specifically manufactured for each and every order. In instances when non-stock items are ordered the seller will act on behalf of the buyer by offering a service to liaise, purchase and arrange appropriate dispatch of the items from the relevant manufacturer/supplier. The seller agrees upon purchase of such non-stock items that  in compliance with distance selling regulations, provision 13 (parts (a) and (c), that these non-stock items are exceptions to the right to cancel. The following terms and conditions apply as a contractual agreement between the buyer and seller in relation to drop ship and non-stock items:
  • Drop-ship and non-stock items will be dispatched by an appropriate and recognised International mailing method, but the seller is not responsible for any lost parcels. Upon request the seller will provide the buyer with proof of posting/tracking information
  • Drop-ship and non-stock items will be dispatched as soon as possible from the relevant distributor, but the seller cannot be held responsible for any unavoidable delays incurred by the distributor/relevant postal authority. The buyer should expect at least 14 days for delivery of drop-ship and non-stock items as a general rule, although these times may vary considerably
  • In cases when both non drop-ship/non-stock and drop-ship/non-stock items have been ordered at the same time, then non-drop-ship/non-stock items will be posted by the standard method. Drop-ship or non-stock items will then be dispatched and delivered separately at no extra charge to the buyer
  • When ordering drop-ship or non-stock items the buyer is solely responsible for any import duties or import charges that may be incurred
  • Under the distance selling regulations the buyer has 7 days from the day of receipt of goods to cancel their order. IMPORTANT: For any unwanted drop-ship or non-stock orders cancelled within or outside this time period, and for orders cancelled by the buyer prior to dispatch of goods the seller  is entitled to charge the buyer a 50% stock fee, and any postage/shipping charges incurred by the seller are non-refundable. This charge will be deducted from any refund owing to the buyer. Postage/shipping charges on drop ship or non-stock items are the cost of dispatching items from the manufacturer/supplier to the buyer's delivery address
  • Upon receipt the buyer should report any damaged drop-ship or non-stock  items to the seller within 24 hours of receipt, either by email or telephone. In all cases of damaged drop-ship or non-stock goods the seller will seek compensation from the appropriate distributor/relevant postal authority, and this may take up to 28 days. Any compensation received by the seller within 28 days will be refunded to the buyer at the earliest opportunity. In cases when the seller has received no compensation within 28 days then a 50% total refund will be offered to the buyer
  • Under no circumstances is the seller responsible for any losses incurred by the buyer whatsoever for damaged or delayed drop-ship or non-stock goods
 
7. Copyright
 
STRICT RULES REGARDING USE OF PHOTOS:
 
1. Customers must ask for permission prior to obtaining images from our website and must have received permission from us either by email or in writing.
2. Customers can only use and obtain images of products from our website which have solely been purchased from our website. Images can only be used once the item/s have been received by the customer and permission has been granted.
3. Permission to use our images can be withdrawn by email notification without any prior notice and in any instance images remain the sole copyright of Dongguan Wuyi Metal Products CO.,Ltd.
4. Images must not be adjusted or manipulated in any way.
 
RULE REGARDING THE USE OF PRODUCT DESCRIPTIONS/LISTINGS:
  • Customers must not at any time copy and use the text descriptions/listings of any products from Hello-charms.com
Trade customers found to be in breach of any of the above rules risk account suspension and could face appropriate legal action.
 
8. Our business details
 
Hello-charms.com
 
Telephone: 86-013423106735
 
Hello-charms.com is owned and operated by Dongguan Wuyi Metal Products Co., . (Dongguan city,Guangdong Province,China mainland)


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